Waiting times for HMRC helplines almost trebling is yet more evidence of chaos and incompetence in government - Smith

2 May 2012

Owen SmithOwen Smith MP, Labour’s Shadow Exchequer Secretary to the Treasury, responding to figures showing waiting times for people calling HMRC helplines has almost trebled in the last two years, said:

“With average call waiting times almost trebling in the last two years, this is yet more evidence of chaos and incompetence in government.

“Families with children are facing massive cuts to tax credits and are set to lose an average of £511 a year as a result of the unfair policies of this out of touch Tory-led Government.  So it's outrageous that they are waiting longer and often struggling to get through for much needed information and advice.

“These costly delays are also unacceptable for families, pensioners and businesses trying to give HMRC information to ensure they are paying the right amount of tax or getting the correct level of tax credits. With the economy now back in recession because of David Cameron and George Osborne's economic mistakes and complicated changes to child benefit just a few months away, Ministers urgently need to get a grip."